Contact
We'd love to hear from you.
Whether you're a gift shop owner, a homeware buyer, a destination store manager, or just have a question about our products — Maggie personally reads and responds to every enquiry.
maggie@velaterra.com.au
This is the best way to reach us. We aim to respond within 1 business day.
☎ Phone / WhatsApp
+61 481 473 122
Available 9am – 6pm AEST, Monday to Friday.
◈ Address (By Appointment)
Velaterra Pty Ltd
13 Moody Street, Balwyn North
Melbourne, VIC 3104, Australia
Local customers are welcome to pick up orders in person by appointment — please call or email ahead.
How Can We Help?
- Wholesale orders & pricing — email us with the subject line "Wholesale Order Enquiry"
- Trade show appointments — subject line "Trade Show Meeting Request"
- Custom or bulk orders (1,000+ pieces) — subject line "Custom Order Enquiry"
- Sample requests — subject line "Sample Request"
- Damaged or missing items — subject line "Order #[your order number] — Issue"
- Press, partnership or general enquiries — subject line "General Enquiry"
Response Times
| Enquiry Type | Response Time |
|---|---|
| General questions | Within 1 business day |
| Wholesale order enquiries | Within 1 business day |
| Damaged or missing items | Within 1 business day |
| Custom / bulk orders | Within 3 business days |
Business Details
Legal entity: Velaterra Pty Ltd
ABN: 17 690 880 918
Registered in: Victoria, Australia
General Manager: Maggie Lin
Velaterra — curated ceramics for the Australian gift market.